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Return Policy

All Sales Are Final
Please make your selections carefully. Our basic policy is that All Sales Are Final. By this we mean that you cannot return your purchase for a refund; so if you have any questions, please ask before buying.

Exchange
You cannot return for exchange any items shipped by our associate companies in the USA .

If your purchase was shipped from Canada, you can, in special circumstances - with our permission - return your purchase for an exchange. This must be arranged within 5 days of you receiving your order; no exchanges will be made after that time.

You must first contact us to get an okay for the exchange, and if we agree to the exchange then we will issue you a Return Authorization Number. We will refuse to accept unauthorized returns.

Exchange Handling Fee
To cover the costs of the work involved in an exchange, we charge a 15% handling fee (with a minimum fee of US$10.00). You are responsible for all the additional costs - including shipping, customs duties and taxes.

Damaged Goods
We inspect every item before it is shipped, but if your purchase is flawed when you receive it, and it is obvious that it was not damaged during shipping, then please contact us to get a Return Number. We will be pleased to make a direct exchange for you. You must contact us within 5 days of receiving your order to report the receipt of damaged merchandise. We will not accept "damaged goods" claims after 5 days following receipt of the goods.

If the item was damaged while being shipped, then this becomes an insurance matter and we can only help if your shipment was insured. In this case, please go to INSURANCE CLAIM. If your shipment was not insured, please remember that uninsured shipping was your choice.

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