Shipping
Info
We will ship worldwide.
Orders
are usually shipped within 2 business days following the
receipt of your payment. If there is likely to be a delay
in shipping your order, we will let you know.
We
can guarantee how and when we will ship, but we cannot guarantee
that a shipment will arrive on time; we are not responsible
for delays in transit.
Where
we ship from:
Most of our products are shipped by
us from Port Alberni, British Columbia , Canada ; but some products
are shipped for us by a number of associated companies in
the USA .
Shipping from Canada:
Shipping
within Canada is usually by
CanadaPost
Expedited Mail or XPRESSPOST
Shipping to the USA is either
by CanadaPost (delivered by the US Postal Service) or by
UPS.
Shipping outside of North America is
by CanadaPost (the Post Office)
Shipping from
the USA:
Shipping
within the USA :
our associated companies in the USA will (usually) only
ship to addresses in the USA by UPS. If this is a problem
for you, please contact us and we will see if it's possible
to get your order shipped by mail (USPS).
Shipping
to Canada is by UPS for some
products or by Mail for other products.
Shipping
outside of North America is
usually by Mail.
Need
it in a RUSH?
Yes, we can help (with most items). Overnight,
2 Day Air, etc. are all possible. Send us your requirements
with a full shipping address and we will get back to you
with a price quote.
Insurance
Insurance is included in the shipping cost escept for those few low-value items for which uninsured shipping is shown as on option.
Insurance
Claim
Lost in transit: We rely
on you to let us know if a shipment does not arrive. If
we don't hear from you, we assume that delivery was made.
Shipments can be late (especially shipments by mail) but
lost shipments are very rare. If your shipment is overdue,
please let us know as soon as possible so that we can check
on it for you and if necessary we will file an insurance
claim.
Damaged in transit Contact
the carrier immediately - UPS, USPS, the Post
Office, etc. and let them know about the damage. They will
probably want to inspect the parcel, so make sure you keep
all the packaging. Let us know as soon as possible and
we will file the insurance claim.
