Shipping
Info
We will ship worldwide.
Orders
are usually shipped within 2 business days following the
receipt of your payment. If there is likely to be a delay
in shipping your order, we will let you know.
We
can guarantee how and when we will ship, but we cannot guarantee
that a shipment will arrive on time; we are not responsible
for delays in transit.
Where
we ship from:
Most of our products are shipped by
us from Port Alberni, British Columbia , Canada ; but some products
are shipped for us by a number of associated companies in
the USA .
Shipping from Canada:
Shipping
within Canada: Expedited Mail (takes from 3 to 10 days - depending on distance from Vancouver Island).
XPRESSPOST (takes from 1 to 3 business days to major centres).
Shipping to the USA: Insured Airmail (Small Packet Air) transit time is not guaranteed but usually arrives within 7 to 10 days; tracking is not available.
XPRESSPOST transit time is from 4 to 6 business days - depending on your location.
Shipping outside of North America: Insured Airmail (Small Packet Air) ) transit time is not guaranteed but usually arrives within 10 days; tracking is not available.
Shipping from
the USA:
Shipping
within the USA: shipping by our associate companies in the USA is usually by UPS Ground. Some items are shipped by Priority Mail. The shipping method is noted for each item. The transit time is usually from 1 to 6 business days - depending on your location.
Shipping from the USA to Canada and all other countries is by Insured Airmail (International Priority Mail). The transit time is usually about 10 days - but it can take longer.
Need
it in a RUSH?
Yes, we can help (with most items). Overnight,
2 Day Air, etc. are all possible. Send us your requirements
with a full shipping address and we will get back to you
with a price quote.
Insurance
All shipments are insured.
Insurance
Claim
Lost in transit: We rely
on you to let us know if a shipment does not arrive. If
we don't hear from you, we assume that delivery was made.
Shipments can be late (especially shipments by mail) but
lost shipments are very rare. If your shipment is overdue,
please let us know as soon as possible so that we can check
on it for you and if necessary we will file an insurance
claim.
Damaged in transit Contact
the carrier immediately - UPS, USPS, the Post
Office, etc. and let them know about the damage. They will
probably want to inspect the parcel, so make sure you keep
all the packaging. Let us know as soon as possible and
we will file the insurance claim.
